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Telephone Systems

NEC Knowledge Base


NEC Phones

Please reference the following helpful links before contacting your account manager.
NEC How-To Information ~ Using NEC Phones ~ NEC Voicemail Quick Reference ~ NEC Downloadable Guides

NEC How-To Information:

It's Daylight Savings Time, are my systems ready?

Beginning in 2007, daylight saving time (DST) was extended in the United States. DST started on March 11, 2007, which is three weeks earlier than usual, and it ended on November 4, 2007, which was one week later than usual. This resulted in a new DST period that is four weeks longer than in previous years. Unless certain updates are applied to your computer, the time zone settings for your computer's system clock may be incorrect during this four-week period. In particular, you must make sure that both your Windows operating system and your calendar programs are updated. To learn more, see http://support.microsoft.com/gp/cp_dst


My feature light is on, how do I turn it off?

This may be because DND or All Call Forward is turned on. To turn off try FEATURE 69 FEATURE or SPEAKER 42.


How do I forward my phone to my voice mail?

If for some reason the BNA to their own VMail is not working they will need the Vmail Pilot Number. Push the Vmail button and should display the pilot number. To BNA to your Voice mail: SPKR 43 - VMail Pilot Number. To BNA to another ext SPKR 43 - EXT NUMBER.


How do I change the time on my display?

Prior to this the customer needs to understand that this is a global change. First they need to do this from a phone on port 1 or 2. To do this they can hit FTR 4 from any phone and it will show the ext and the port. To change the time: From a phone on port 1 or 2: FTR 9 # then (HH, MM) FTR. If they need the date changed we need to schedule a service call.


How do I redial the last number I called?

Redial *


How do I forward my calls to a different extension?

To forward all calls to a different ext: SPKR 44 then EXT number.


How do I reset my feature lights?

If you have a conference light or some other light on your phone: FTR 99 FTR.


How do I turn off Busy No Answer? (I don't want it to go to voicemail.)

To take BNA off of a phone: SPKR 44


How can I listen to music on my phone?

(You must have Music On Hold for this feature) FTR 26 Plays the MOH on your speaker phone.


How do I turn off Do Not Disturb?

Feature 69 Feature


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Using the NEC Phones

Making Calls

Internal - Lift handset or press Speaker key dial 3 digit extension number
Outside Calls - Lift handset or press Speaker key press 9 dial number


Transferring Calls

With caller on the line press Transfer dial 3 digit extension number announce call & hang-up, to get caller back simple press the line that is on hold. (green flashing)


Quick Transfer to Voicemail

With caller on the line:
- Press Transfer
- The 3 digit extension number
- And 7 then hang-up


Paging

To page lift handset or press Speaker key, press PAGE


LNR - Last Number Redial

Lift handset or press Speaker button, press REDIAL button, and *


Station Speed Dial

To Program - Press Feature, Redial, memory location 80-99, 9 plus the telephone number, and Feature
To Use - Lift handset or press Speaker, press Redial, and memory location (80- 99)


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NEC Voicemail Quick Reference

Set up Box

Press speaker or lift handset & press MESSAGE button
Listen to attendant and follow instructions to complete setup of mailbox.
**BE SURE TO REMEMBER PASSWORD
**BE SURE TO PRESS 1 TO SAVE SETUP


Checking Voicemail - Onsite

Press speaker or lift handset & press MESSAGE button
Enter password
Follow steps provided by attendant

* Skips message and saves as new
# Repeats entire message
1- Goes to end of message
2-Goes to message menu
3-Skip message and archive
4-Slow down message
5-Increase volume
6-Speed up message
7-Rewind forward 3 seconds
8-Stop and start message
9-Fast forward 3 seconds
222- Quick delete and go to next
221-Quick delete and save


Checking Voicemail Offsite

Dial main number; when system answers press 9, your extension number then your password
The system will prompt you with options.


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